We're a small team. We answer.
Bonro is built by Exenrun UG in Berlin. There's no support phone tree — emails go to a real person, usually answered within a working day.
Get in touch
Bug reports, feature ideas, account help, billing questions — all welcome.
info@bonro.appPlease include your iOS version and Bonro version (Settings → About) — saves a round-trip.
Quick answers
I'm not getting the login email.+
Check spam, then try again — the code is valid for 10 minutes. Make sure the address you're typing matches the one you signed up with. If it still doesn't arrive, write to us at info@bonro.app and we'll look into it.
I hit the free monthly limit.+
Free covers 5 receipts per calendar month. The counter resets on the 1st. To remove the cap, upgrade to Pro inside the app — Settings → Subscription.
How do I delete a receipt or my whole account?+
Tap a receipt → trash icon to delete that one. To delete your full account, Settings → Delete account. Both are permanent.
How do I export for my accountant?+
Reports tab → pick the period and format. Generic CSV opens cleanly in Excel, Numbers or Google Sheets. DATEV CSV is for Steuerberater using SKR03.
How do I cancel my subscription?+
Subscriptions are managed in your Apple ID — Settings app → your name → Subscriptions → Bonro → Cancel. We can't cancel them for you; Apple handles it. Your Pro features stay active until the period ends.
Why isn't my language listed?+
Bonro ships in EN, DE, FR, ES, IT, NL today. More EU languages will follow as we grow — write to us if you'd like to vote yours up.
Business contact
Press, partnerships, or anything legal — same address: info@bonro.app. We're a real company:
Exenrun UG (haftungsbeschränkt)
Berlin, Germany
VAT ID: DE 323 456 789